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faq
Why are you the best IT support company to contact?
We make it our company policy to put our customers first. We have a small but highly skilled and dedicated team of engineers, so you will be sure to get that friendly and individual touch. We will provide you with a straightforward aproach to your technolgy needs.
How can you help me out of business hours?
We provide a Pay as You Go service which covers out of business hours* so you are sure to know that we are always here ready on request to help you.
What do your support packages cover?
Our support packages cover all you companys' PC's, laptops, servers, rooters, hubs, printer, scanner etc.
What are your response times to problems?
You will recieve telephone help within 10 minutes of your call as one of our engineers will give you a call back. If you need on-site support and you have a monthly contract with us you are guranteed an on-site response time of 4 hours or less. For our PAYG customers you are guranteed an on-site response within 24 hours.
How do you support your customers?
Our customers can contact us by email or telephone. We will first try to fix problems via the telephone, as most common problems can simply be fixed over the telephone. Then if unsuccessful via a secure remote connection. Should these two methods be unsuccessful an engineer will not hesitate to go on-site.
How are your customers charged?
This depends on which service they use. Our RAS and FCS contracts are on a monthly basis and are calculated at a fixed fee per machine. Our PAYG has no contract and is charged at an hourly rate for whenever you need us.
* This time does not exceed 21:00
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